Refund & Cancellation Policy
A clear path for charge, delivery and accuracy problems.
Version 2026-10-03-draft-2 · reviewed 3 October 2026. These are proposed policies, not an active contract. Seller details, effective dates and marked business decisions must be confirmed before launch.
Before you purchase
The package and final payable summary must show its delivery estimate, included correction/regeneration count, cancellation conditions and support timing. These business values are still to be confirmed; no paid order can be taken on this draft.
Change of mind after download — proposed rule
For a successfully delivered, conforming song, change-of-mind refunds after download are proposed to be unavailable where applicable law permits. Downloading does not waive remedies for defective or misdescribed content, unauthorised charges or other mandatory consumer rights.
Duplicate or accidental charges
Please reach out with the order reference if a charge was duplicated, accidental or unauthorised. Wishly will check the payment record and applicable rights and explain the resolution. Do not send full card or bank details.
Missing or corrupted files
If the promised files do not arrive, cannot be accessed or are corrupted, contact support from the order. The resolution may be delivery, replacement, correction, cancellation or refund as required by the circumstances and applicable law.
Name, pronunciation and factual corrections
Tell us which detail needs help. Our team will compare the brief with the finished song and, where appropriate, provide a revised version. Included correction scope, counts and additional-charge rules must be confirmed before purchase; they must not be invented after payment.
Custom production and withdrawal rights
Before production, request cancellation from the order. After personalization starts, available options depend on status and applicable law. If a market requires explicit permission for immediate digital supply and an acknowledgment concerning withdrawal rights, collect that separately before supply begins. Do not treat a general terms checkbox as that permission.
Request and processing
Use Customer Support with your order reference and a short description. The support response window and approved-refund processing period are not yet supplied. Approved refunds use the original payment method; processor/bank posting may take additional time. Seller details must be complete before launch.